CRM Technical Architect
You understand the nuts and bolts of Customer Relationship Management (CRM) systems and how to use your knowledge and communication skills to connect with clients and colleagues.
About you:
CRM is at the heart of everything you do. Whether you’re working with your development team or collaborating with your clients, your energy, knowledge and organizational skills inspire and develop the people around you.
About the job:
As Manager of CRM Solution Development, you play a meaningful role in developing effective systems to help your clients track their customer engagement, sales, service, marketing and retention. You’re as comfortable working with your team as you are crafting technical solutions and measuring the effectiveness of a project.
Day to day, you will:
- Enable the design of conceptual architecture and technical solutions
- Use key performance indicators (important metrics) to measure and test the quality of projects
- Encourage and support your team in defining technical, operational and user requirements
- Oversee the timely and effective resolution of client issues
- Collaborate with multi-functional teams to ensure consistent, positive client interaction, including managing offshore teams
- Support sales activities
- Travel as needed
Your skills and experience include:
- Excellent client management skills
- Experience leading large complex technology projects
- A background in managing global CRM teams and working with offshore teams
- Perfection in communicating and presenting complex information to technical and non-technical partners
- Working independently with minimal supervision
- Understanding common industry-standard business practices supported by CRM
- Extensive experience with CRM or other business management software, especially Microsoft Dynamics
- Experience with Software-as-a-Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc.
- Basic grasp of relational databases